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Fair Use Policy

Astell's Fair Use Policy on unlimited feature usage

Astell provides “unlimited” features for normal business use so teams can work without friction while the platform remains fast and reliable for everyone. “Unlimited” does not mean unrestricted automation, spamming, scraping, or behavior that degrades platform stability or bypasses intended use.

This policy applies primarily to unlimited areas such as Standard Model chat, Native Data syncing from integrations, search, and collaboration features.

Core principles (how we enforce)

• Generous by default: Built for real workloads. We focus on abuse patterns, not occasional spikes.
• No surprises: We monitor for sustained outliers and give notice before taking action.
• Collaborative resolution: If something looks unusual, we work with you to optimize, adjust sync settings, or recommend the right plan.

What activities are not considered fair use

1. Spam or bulk automated messaging (e.g., running scripted chat at scale)
2. Bypassing safeguards or limits (including attempts to evade usage controls)
3. Syncing or ingesting data without permission (including third-party workspaces/datasets you're not authorized to access)
4. Sharing accounts or seats outside your organization (or using one account for multiple unlicensed users)
5. Reselling or redistributing Astell access (or offering Astell-powered services externally in violation of terms)

How we handle potential overuse

Fair use expectations scale with plan tier. Higher-tier and enterprise plans are designed to support larger teams, heavier workloads, and sustained high-volume usage, including access to dedicated resources and priority processing. Prohibited behaviors remain disallowed on all plans. We don't enforce a single fixed cap. We look for sustained abnormal patterns and typically:

1. Notify you with specifics
2. Work with you on configuration and optimization
3. Recommend the right plan or enterprise setup for legitimate high-volume needs

If clear abuse continues without resolution, we may reduce processing priority, apply temporary restrictions, or suspend access as a last resort.

Questions, proactive planning for large migrations, or appeals: founders@labtwofour.com.